Question Who is The Curtain Shop? Answer We are a family owned and operated brick and mortar store located at Homestead Market 105 West N.C 54 Suite 245 in Durham, North Carolina. We have been in business since 1953 and are experts in the industry. In our online store we carry several high quality name brands. We thrive on customer service and offer excellent prices as well. Call us toll free at 1-866-886-3632 and we will always be glad to help and offer advice. Question Is there sales tax added to my order? Answer Sales Tax: In North Carolina add 6.75%, there is no sales tax out of state. Question How much does it cost for shipping? Answer We ship all items via UPS Ground within the Continental U.S. The shipping rates are as follows: :
Alaska, Hawaii, Continental Canada, Porta Rico and the U.S. Virgin Islands will be billed additional shipping costs. Many of these destinations are shipped by United States Postal Service Question How long does it take to ship? Answer Many items we have in stock and can ship immediately yet other items may take from 1 to 4 weeks or occasionally longer. Please call us for availability. We will always do our best ship as soon as possible. We will keep you updated regularly. Question When will my credit card be charged? Answer Phone orders require a 50% deposit with the balance being charged when shipped. Most online orders will be charged when shipped. Exceptions are, 1)drop shipments direct from the manufacturer to the customer; your credit card may be charged when order is received and processed, and 2) orders requiring over 30 days to complete; your credit card may be charged within 30 days to stay within the Yahoo authorization timeframe. We will be glad to make exceptions if requested. Please call 1-866-886-3632 to discuss. Question Does The Curtain Shop match competitors prices? Answer We will gladly match online competitors prices. Most of our vendors have manufactures suggested retail pricing for most items. The Curtain Shop always prices it's items at below msrp. Question Does The Curtain Shop Online have a catalog. Answer No, unfortunately we do not have catalogs yet will make every effort to answer any questions or send out swatches (fabric samples) as requested. Question What is your return policy? Answer If you are not satisfied with your purchase from The Curtain Shop you have up to 30 days from the date you received your shipment to return the merchandise for a full refund (except, if your order qualified for free shipping we will charge you actual shipping charges). Your unused, unwashed return must include all packaging and inserts with tags still attached to them. Returns will be carefully inspected. If items are not returned in perfect condition a credit to your account can not be issued. An authorization code must be obtained from our store prior to returning merchandise. Please call our toll free number to get your Return Authorization Code, and write it clearly on the outside of the returning package. Also, a copy of your receipt must accompany your return. Shipments returned without an Return Authorization Code will not be accepted. IMPORTANT: If packaging and/or packaging insert is missing, torn, defaced, or damaged, we will charge a 20% processing fee. ALL RETURNS MUST BE SHIPPED BACK TO THE CURTAIN SHOP. Returns sent elsewhere will either be refused, or customer is charged 20% processing fee. Clearance Items are non-returnable. Sheets and pillow cases are not returnable if package has been opened. We accept Pay Pal, Visa, MasterCard, Discover, and American Express |
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